ASHAM CURLING SUPPLIES WARRANTY STATEMENT
WHEN YOU CHOOSE ASHAM, YOUR SATISFACTION IS FULLY GUARANTEED!
All Asham products are warranted to be free of defective materials and workmanship for the life of the product.
NO PROOF OF PURCHASE NECESSARY.
At its option, Asham will provide repair or replacement of products that fail to perform as expected for their full life expectancy.
Asham reserves the right to discontinue materials, parts, and products, to make substitutions, or to refund the original purchase price.
This warranty does not include damages that arise from misuse or abuse of this product.
Thank you to all our valued customers who have taken the time to provide us with their feedback and for allowing us the opportunity to demonstrate how well we stand behind our product.
HOW TO FILE A WARRANTY CLAIM:
To initiate a warranty claim, please follow these steps:
- Send an email to firstname.lastname@example.org.
- Include the following in your email:
- Pictures showing the condition of the product/shoes.
- For Shoes, include a picture of the inside tongue of the shoes, clearly displaying the label. This will help identify the style, model, size, and product batch number.
- A brief description explaining the reason for the warranty claim.
- Mention when the shoes were purchased.
- Provide details on how long the shoes have been used.
- Specify where the shoes were purchased or obtained.
Refunds without proof of purchase will be issued as a store credit at the product’s lowest selling price.
Please send any defective products directly to our Winnipeg factory.
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase with your receipt for an exchange or refund.
If the product was ordered online the freight will be the responsibility of the customer unless the product was shipped in error by Asham.
GOODS RETURNING TO CANADA FROM THE US OR OTHER INTERNATIONAL DESTINATIONS:
If you are returning Asham products or goods originating from Canada and have not undergone any enhancements, alterations, or changes from their original state, we kindly request your attention to the following details.
Please instruct your courier to explicitly indicate "Canadian Goods Returning" or “CANADIAN ORIGIN” when dispatching the items.
Additionally, ensure the use of the Harmonized Item Description and Coding System (HS Code 9814) during the shipment process.
This specific information will greatly assist in facilitating a clear distinction during customs clearance, proper classification of the goods, and ultimately prevent any unnecessary additional payments.
In any case where the above directives are not followed, and additional custom charges are incurred, we regret to inform you that these charges will be applied to your invoice.
Your cooperation in adhering to these instructions will contribute to a smoother and more streamlined return process. Thank you for your understanding and assistance.
Asham Curling Supplies
700 McPhillips St